Fit Guarantee

Why Choose the Dannto Fit Guarantee?

At Dannto, we know that sizing is one of the biggest concerns when buying shoes online. Returns and exchanges can often be complicated and expensive, making new customers hesitate before placing an order.

To make your first purchase worry-free, we created the Dannto Fit Guarantee — a one-time free size exchange on your first order. Shop with confidence, find your perfect fit, and enjoy comfort without the risk.

 

What Is the Fit Guarantee?

The Fit Guarantee is a free size-exchange service for new customers making their first purchase on the Dannto official website.

Details:

  • Valid only for first-time customers.
  • One free size exchange per order (multiple exchanges not allowed).
  • Applies to size exchanges only — not refunds.
  • Requests must be made within 30 days of delivery.
  • Dannto covers all return shipping costs, so you pay nothing extra.

 

How to Use the Fit Guarantee

  1. Confirm you are a new Dannto customer and this is your first order.
  2. Ensure the product is unworn, undamaged, and includes original packaging, tags, and accessories.
  3. Contact our customer service team within 30 days of receiving your order.
  4. We’ll provide a free return label and return address (must be shipped from the original delivery country/region).
  5. Once the returned item passes inspection, we’ll send your new size at no additional cost.

 

Important Notes

  • Size exchange only — refunds are not covered.
  • Limited to one exchange per order.
  • Items must remain in new, unused condition with original packaging.
  • Products must be returned from the original shipping country/region.
  • Each new customer is entitled to one free size exchange on their first order.
  • Refund orders are not eligible for the free shipping policy.

 

Legal Information

  • The Fit Guarantee applies only to purchases made on the official Dannto website.
  • Exchanged items must be unused, undamaged, unwashed, and free from misuse.
  • Products must be returned with original packaging, tags, and accessories.
  • Returns must be shipped from the original delivery country/region.
  • Dannto reserves the right of final interpretation and modification of the Fit Guarantee.

 

Friendly Reminder

We encourage you to check our size chart and customer reviews carefully before ordering. The Fit Guarantee is a special service designed to give you extra peace of mind.

At Dannto, we want every step you take to be free, comfortable, and confident.

 

FAQs

Who is eligible for the Fit Guarantee?
New customers making their first purchase on the official Dannto website, with one size exchange available.

 

Who covers the shipping costs?
Dannto covers both return and reshipment costs — no extra charges for you.

 

What condition must the product be in?
Items must be brand new, unworn, undamaged, and returned with original packaging and tags.

 

Can I exchange more than once?
No. The Fit Guarantee allows only one free size exchange per order.

 

Can I request an exchange after 30 days?
Unfortunately, requests made after 30 days are not eligible for the Fit Guarantee.