FAQs

Frequently Asked Questions — everything you need to know about DANNTO.

Shipping Policy
Which countries do you ship to?
We ship to many countries including the United States, United Kingdom, Germany, France, Italy, Spain, Canada, Australia, Ireland, and many more across Europe. For the full list of supported destinations, please visit our Shipping Policy page.
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How long does delivery take?
Orders are typically processed within 1–3 business days, followed by a shipping time of 10–15 business days. Total delivery time = Processing Time + Shipping Time. Please note that delivery may be affected by weather, holidays, or carrier delays. For full details, visit our Shipping Policy page.
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How much does shipping cost?
We offer free shipping on all orders. No minimum order value required. For more details, please refer to our Shipping Policy page.
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Which carriers do you use?
We ship via USPS, DHL, Yunexpress, and SF Express. We prioritize shipping from our warehouses in the United States and Germany. For out-of-stock items, shipments may be dispatched from our factory in China. For more information, visit our Shipping Policy page.
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Do I need to pay customs duties or import taxes?
No. Our customers are not required to pay any import duty, customs duty, or VAT. For full details, please refer to our Shipping Policy page.
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Returns & Exchanges
What is your return and exchange period?
We offer a 30-day return and exchange policy from the date of receipt. All requests must be submitted within 30 days — late requests cannot be processed. For full details, please visit our Returns & Refund Policy page.
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What are the conditions for a return or exchange?
To be eligible, items must be returned from the country/region of purchase and be in brand new condition with all original labels, tags, and accessories intact. Items showing signs of wear, washing, or damage cannot be accepted. For the full list of conditions, please visit our Returns & Refund Policy page.
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Who covers the return shipping cost?
If the return is due to a quality issue or an incorrect item received, Dannto will cover the return shipping cost. If the return is for personal reasons (e.g., change of mind or sizing), the customer is responsible for return shipping. For more details, please refer to our Returns & Refund Policy page.
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How do I initiate a return or exchange?
Please email us at service@dannto.com with your order number, reason for return, and photos of the packaging and product (if applicable). Our team will respond within 24 hours with personalized instructions. For full steps, please visit our Returns & Refund Policy page.
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How long does a refund take?
Once we receive your returned item, we will process the refund to your original payment account within 10 business days. The exact arrival time may vary depending on your bank. You will receive a confirmation email once the refund is complete. For more details, please visit our Returns & Refund Policy page.
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Finding Your Size
How do I find my correct shoe size?
  1. Choose Your Usual Size Select your regular US shoe size. Our men’s, women’s, and kids’ shoes are in standard US sizing.
  2. Measure Your Foot for Best Fit Not sure what size is right for you? Follow these steps:
    • Take a piece of paper and a pen or pencil.
    • Stand with your heels against the wall, upright, with weight evenly on both feet.
    • Have someone mark the tip of your longest toe.
    • Measure the distance from the wall to the mark.
    • Add 3–5 mm for toe space.
    • Compare your foot length with the size chart on the product page to choose the best fit.
Some people prefer a snug fit, while others like about half a size to one full size of extra room. If you want more toe freedom or a roomier feel, try our Barefoot collection.

Once you have your measurement, head to the product page you’re interested in — each listing includes a dedicated size chart to help you make the most accurate choice.
Shoe Care Tips
How do I clean and store my DANNTO shoes?
Cleaning Use a soft brush and mild soap with warm water to gently hand clean your shoes. We recommend using a professional shoe cleaner for best results.
Drying If shoes get wet, place them in a well-ventilated area to air dry. Avoid direct sunlight, heaters, or dryers, as excessive heat may damage the materials.
Storage Keep shoes in shape with a shoe tree or shoe support. Store in a cool, dry place and avoid long-term compression to prevent deformation.
⚠️ We do not recommend putting them in the washing machine or dryer.